Tuition.io General Platform Information
- How do I find out what benefits my employer offers through Tuition.io
- Tell me about Tuition.io / Who is Tuition.io
- I no longer want to participate in this benefit, how can I have my account turned off/removed?
- I am leaving my employer, what steps do I need to do to deactivate or remove my account information
- My employment details have changed, who will update Tuition.io/My time status changed (FT to PT), what do I need to do for this to update in Tuition.io
- Is this benefit taxed?/Why was I taxed on my benefit?
Account Troubleshooting
Tuition Assistance/ Tuition Reimbursement
- I have an application with multiple courses inside but I am planning on withdrawing from a portion of courses, not all though. What should I do?
- Help, I misakenly deleted my Tuition Assistance / Tuition Reimbursement application or marked it as completed or marked it as withdrawn, can you reverse this for me?
- I cannot submit my Tuition Assistance Application for Final Evidence Review, the Button is Grey and cannot be pressed.
- I can no longer get the documents you requested from my school for Tuition Assistance, what can I do?
- I just uploaded new attachments to my Tuition Assistance application after being requested by Tuition.io. Can the support team review my attachments?
- My application was reversed with a note to add different attachments. I just uploaded the new requested documents, when will my application get reviewed?
CourseCash™
- What is CourseCash™
- How do I know if my employer offers CourseCash™ through Tuition.io
- What do I need to upload into the CourseCash™ application?
- I am getting an error attempting to use the CourseCash™ card to pay for my courses
- My School/Educational Institution does not allow card type transactions, how can I pay for my school with CourseCash™ if I cannot use the card?
- I dropped or withdrew from a course that I already paid for with CourseCash™. What happens next?
Student Loan Platform
- How to download your NSLDS Data Download .TXT file
- My student loan payments are too expensive, what options do I have?
- I have questions on loan forgiveness programs, can Tuition.io help me understand these processes?
- I am thinking about refinancing my student loans, can Tuition.io help me with this process?
- My student loans have gone into Default or Collections status, What should I do?
- I uploaded my loan document to Tuition.io but a portion of my balance is not showing, how can I fix this?
Student Loan Contributions Benefit
- My student loan was paid off and an overage check was returned to me for the amount of the payment for the student loan benefit. What should I do?
- How do I stop the student loan contribution benefit?
- Can I target a specific sub-loan inside of my overall student loan account?
- Can I split payments between two loans?
- My loan servicer recently changed but I did not update my Tuition.io account in time and the most recent payment was sent to the old servicer. What will happen to this payment?
- The Student Loan Contribution payment is typically sent by now but I have not received any notification yet. Is there a delay with this payment cycle?
Student Loan Servicer Assistance
- How do I find my most recent Aidvantage billing statement to update my Tuition.io?
- I do not have an Aidvantage PDF billing statement to update my Tuition.io account. Aidvantage Alternate Loan Document - 'Printable Account Information
- How do I find my most recent American Education Services (AES) billing statement to update my Tuition.io?
- How do I find my most recent Aspire billing statement to update my Tuition.io?
- How do I find my most recent Central Research, Inc (CRI) billing statement to update my Tuition.io?
- I do not have a Central Research, Inc (CRI) PDF billing statement to update my Tuition.io account. CRI Alternate Loan Document - Loan Summary/Mortgage Verification letter
Secure Your Future 401k Payment Match Benefit
Learning Partner Network
- Does the discount automatically get applied if an employee doesn't know about the savings available to them?
- Do the schools listed in the Learning Partner Network offer a mix of virtual and in‑person programs, so employees in any location can take advantage of them?
- Can I use the Learning Partner Network for someone other than myself who is in my family?
- There is a school I want to attend but I do not see it on your Learning Partner Network, how can we possibly get this added?
- I am experiencing an issue with the Tuition.io Learning Partner Network webpage and that issue is on the Tuition.io experience, what should I do?
- What if my employer offers a greater discount for a school that Tuition.io has listed on the Learning Partner Network?
Public Service Loan Forgiveness Tool
- My PSLF form that was submitted through Tuition.io to the US Department of Education has not been reviewed yet, when should I expect this to be reviewed?
- Where can I download my PSLF forms that were completed in Tuition.io?
- I just made my 120 payment towards Public Service Loan Forgiveness. What should I do now?
- How can I fill out a Public Service Loan Forgiveness for an employer i use to work at? Can I do this through Tuition.io?
- I got my completed Public Service Loan Forgiveness form back from my employer but some of the information appears incorrect. How can I fix this?
- Can I Upload a PDF Public Service Loan Forgiveness form into my Tuition.io account rather than using the digital PSLF form tool in Tuition.io?